Frequently Asked Questions
Answers to common enquiries
Orders
How do I place an order?
Select your desired item and size, add it to your cart, and proceed to checkout. You will receive an order confirmation email once your purchase is complete.
Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 2 hours of placement, provided they have not yet been dispatched. Please contact us at sac@useppg.com as soon as possible.
How do I track my order?
A tracking number is sent via email once your order has shipped. Use this number on the carrier's website to monitor delivery progress.
Shipping
How long does delivery take?
Standard US shipping takes 5 to 8 business days. Express US shipping takes 2 to 3 business days. International delivery times vary. Full details are available on our Shipping Information page.
Do you offer free shipping?
Yes. Free standard shipping is available on all US domestic orders with a subtotal of $50.00 or more.
Do you ship internationally?
Yes. We ship to most countries worldwide. International customers may be subject to customs duties and import taxes, which are the responsibility of the recipient.
Returns and Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. Full details are available on our Return Policy page.
How long do refunds take?
Refunds are processed within 5 to 7 business days after we receive and inspect the returned item. The credit will appear on your original payment method.
Can I exchange for a different size?
Yes. Size exchanges are available free of charge within the 30-day return window. Contact us at sac@useppg.com with your order number and preferred size.
Sizing
How do your items fit?
Our items are designed to run true to size. A detailed size chart with waist, hip, inseam, and length measurements is available on each product page.
What if I am between sizes?
If you are between sizes, we generally recommend selecting the larger size for a more comfortable fit. You may also contact our team for personalised sizing guidance.
Payments
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. Full details are available on our Payment Methods page.
Is my payment information secure?
Yes. All transactions are encrypted with 256-bit SSL technology and processed by PCI DSS-compliant payment providers.
Account and Privacy
How is my personal information used?
We use your information solely for order processing, communication, and service improvement. Full details are available in our Privacy Policy.
How do I request deletion of my data?
You may exercise your data rights by contacting us at sac@useppg.com. We will respond to your request within the timeframe required by applicable law.
Further Assistance
If your question is not addressed above, please contact our customer service team at sac@useppg.com. We respond to all enquiries within 24 hours during business days.